Want happier, more loyal customers?

The future of customer care is here. Our integrated platform combines the power of IP contact center, CRM, and CMS, providing you with a 360-degree view of your customers. Deliver exceptional experiences across every channel and stay ahead of the curve with NextGen.

Customer Care

• Streamline communication with a next-gen multitenant cloud-based solution that combines an IP contact centre, CRM, and CMS.

• It can manage contacts, cases, complaints, feedback, and centralize interactions from multiple channels.

• It is a secure, user-friendly & easily customizable platform allowing businesses to improve cross-functionality, encourage better team collaboration, track progress towards objectives, and meet their exact needs.

• Sync your teams entire communication into your CRM with no hassle

The

Ultimate

The

Benefits of a Customer Contact Center

Center Solutions

Sync your teams entire communication into your CRM with no hassle:

Serve across multiple communication channels:

Main
Features

Types of Contact Center

Maximizing your Experience

Analytics – Reporting and Dashboards

Real-time insights into performance metrics and customer behavior.

Experience the Backbone Technologies Difference

Connect with us!

Contact

0311 1144 BBT
contact@backbonetech.ai

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NTC Building,
6 Race Course Road,
Lahore 54880